The director of the Ticino Banking Association, Franco Citterio, responded to criticisms regarding banks' support for energy-efficient home improvements, emphasizing that banks have been proactive in addressing these issues. He noted that while leasing a car is simpler due to different contract structures, mortgage loans require careful assessment of property value and client financial stability. Citterio affirmed that banks aim to advise customers on the long-term benefits of such investments, despite the complexities involved in financing them.